{"id":50685,"date":"2018-01-19T15:49:29","date_gmt":"2018-01-19T15:49:29","guid":{"rendered":"http:\/\/redesign.sticksports.com\/?page_id=50685"},"modified":"2021-09-03T10:36:22","modified_gmt":"2021-09-03T10:36:22","slug":"mobile-support","status":"publish","type":"page","link":"https:\/\/www.sticksports.com\/mobile-support\/","title":{"rendered":"Mobile Support"},"content":{"rendered":"<p>[et_pb_section fb_built=&#8221;1&#8243; _builder_version=&#8221;3.22&#8243; global_colors_info=&#8221;{}&#8221;][et_pb_row _builder_version=&#8221;4.10.5&#8243; background_size=&#8221;initial&#8221; background_position=&#8221;top_left&#8221; background_repeat=&#8221;repeat&#8221; hover_enabled=&#8221;0&#8243; global_colors_info=&#8221;{}&#8221; sticky_enabled=&#8221;0&#8243; disabled_on=&#8221;on|on|on&#8221; disabled=&#8221;on&#8221;][et_pb_column type=&#8221;4_4&#8243; _builder_version=&#8221;3.25&#8243; custom_padding=&#8221;|||&#8221; global_colors_info=&#8221;{}&#8221; custom_padding__hover=&#8221;|||&#8221;][et_pb_text _builder_version=&#8221;3.27.4&#8243; hover_enabled=&#8221;0&#8243; global_colors_info=&#8221;{}&#8221; admin_label=&#8221;Text&#8221; sticky_enabled=&#8221;0&#8243;]<\/p>\n<h2><strong>MOBILE SUPPORT<\/strong><\/h2>\n<p>If you&#8217;re experiencing an issue with one of our games, please check below for solutions to common problems.<\/p>\n<p>[\/et_pb_text][et_pb_toggle title=&#8221;I&#8217;ve lost my In-App Purchase or it wasn&#8217;t unlocked after purchasing&#8221; admin_label=&#8221;IAP&#8221; _builder_version=&#8221;3.0.97&#8243; global_colors_info=&#8221;{}&#8221;]<\/p>\n<p>\nPlease ensure you&#8217;re running the latest version of the app and then hit the &#8216;Restore Purchases&#8217; button.<\/p>\n<p>Please note: In Stick Tennis, the Restore Purchases button is located when you hit &#8216;UNLOCK ALL&#8217; in one of the Slams, or after four levels of World Domination. If you&#8217;re on Android, Google Play checks for restorable purchases each time the app launches (when you have an active internet connection).<\/p>\n<p>[\/et_pb_toggle][et_pb_toggle title=&#8221;Stick Cricket 2 is crashing on iPhone X&#8221; admin_label=&#8221;iPhone X&#8221; _builder_version=&#8221;3.0.97&#8243; global_colors_info=&#8221;{}&#8221;]<\/p>\n<p>\nPlease update to the latest version of Stick Cricket 2, now available on the App Store. This contains a fix for the problem.<\/p>\n<p>[\/et_pb_toggle][et_pb_toggle title=&#8221;I&#8217;m unable to resume my progress in a 2019 Slam&#8221; admin_label=&#8221;ST Launch Freeze&#8221; _builder_version=&#8221;3.19.8&#8243; global_colors_info=&#8221;{}&#8221;]<\/p>\n<p>Please update to the latest version of Stick Tennis, now available on the App Store and Google Play. This contains a fix for the problem.<\/p>\n<p>[\/et_pb_toggle][\/et_pb_column][\/et_pb_row][et_pb_row _builder_version=&#8221;3.25&#8243; background_size=&#8221;initial&#8221; background_position=&#8221;top_left&#8221; background_repeat=&#8221;repeat&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;4_4&#8243; _builder_version=&#8221;3.25&#8243; custom_padding=&#8221;|||&#8221; global_colors_info=&#8221;{}&#8221; custom_padding__hover=&#8221;|||&#8221;][et_pb_text _builder_version=&#8221;4.10.5&#8243; hover_enabled=&#8221;0&#8243; global_colors_info=&#8221;{}&#8221; admin_label=&#8221;Text&#8221; sticky_enabled=&#8221;0&#8243;]<\/p>\n<h2><strong>MOBILE SUPPORT<\/strong><\/h2>\n<p>Please get in touch with our support team using the form below.<\/p>\n<p>[\/et_pb_text][et_pb_code global_colors_info=&#8221;{}&#8221;]\n<div class=\"wpcf7 no-js\" id=\"wpcf7-f50752-o1\" lang=\"en-US\" dir=\"ltr\">\n<div class=\"screen-reader-response\"><p role=\"status\" aria-live=\"polite\" aria-atomic=\"true\"><\/p> <ul><\/ul><\/div>\n<form action=\"\/wp-json\/wp\/v2\/pages\/50685#wpcf7-f50752-o1\" method=\"post\" class=\"wpcf7-form init\" aria-label=\"Contact form\" novalidate=\"novalidate\" data-status=\"init\">\n<div style=\"display: none;\">\n<input type=\"hidden\" name=\"_wpcf7\" value=\"50752\" \/>\n<input type=\"hidden\" name=\"_wpcf7_version\" value=\"5.7.7\" \/>\n<input type=\"hidden\" name=\"_wpcf7_locale\" value=\"en_US\" \/>\n<input type=\"hidden\" name=\"_wpcf7_unit_tag\" value=\"wpcf7-f50752-o1\" \/>\n<input type=\"hidden\" name=\"_wpcf7_container_post\" value=\"0\" \/>\n<input type=\"hidden\" name=\"_wpcf7_posted_data_hash\" value=\"\" \/>\n<\/div>\n<p><label> Your name:<br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"your-name\"><input size=\"40\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" value=\"\" type=\"text\" name=\"your-name\" \/><\/span> <\/label>\n<\/p>\n<p><label> Your email:<br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"your-email\"><input size=\"40\" class=\"wpcf7-form-control wpcf7-text wpcf7-email wpcf7-validates-as-required wpcf7-validates-as-email\" aria-required=\"true\" aria-invalid=\"false\" value=\"\" type=\"email\" name=\"your-email\" \/><\/span> <\/label>\n<\/p>\n<p><label> App: <span class=\"wpcf7-form-control-wrap\" data-name=\"App\"><select class=\"wpcf7-form-control wpcf7-select wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" name=\"App\"><option value=\"\">&#8212;Please choose an option&#8212;<\/option><option value=\"Stick Cricket Clash\">Stick Cricket Clash<\/option><option value=\"Stick Cricket Live\">Stick Cricket Live<\/option><option value=\"Stick Cricket\">Stick Cricket<\/option><option value=\"Stick Cricket 2\">Stick Cricket 2<\/option><option value=\"Stick Cricket Premier League\">Stick Cricket Premier League<\/option><option value=\"Stick Cricket Super League\">Stick Cricket Super League<\/option><option value=\"Stick Tennis\">Stick Tennis<\/option><option value=\"Stick Tennis Tour\">Stick Tennis Tour<\/option><option value=\"Stick Soccer\">Stick Soccer<\/option><option value=\"Stick Soccer 2\">Stick Soccer 2<\/option><option value=\"Stick Sprint\">Stick Sprint<\/option><option value=\"Robot Cricket\">Robot Cricket<\/option><\/select><\/span> <\/label><br \/>\n<label>Platform:<\/label><span class=\"wpcf7-form-control-wrap\" data-name=\"Platform\"><span class=\"wpcf7-form-control wpcf7-radio\"><span class=\"wpcf7-list-item first\"><input type=\"radio\" name=\"Platform\" value=\"iOS\" \/><span class=\"wpcf7-list-item-label\">iOS<\/span><\/span><span class=\"wpcf7-list-item last\"><input type=\"radio\" name=\"Platform\" value=\"Android\" \/><span class=\"wpcf7-list-item-label\">Android<\/span><\/span><\/span><\/span>\n<\/p>\n<p><label> Please enter details of your problem here:<br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"your-message\"><textarea cols=\"40\" rows=\"10\" class=\"wpcf7-form-control wpcf7-textarea\" aria-invalid=\"false\" name=\"your-message\"><\/textarea><\/span> <\/label>\n<\/p>\n<p><input class=\"wpcf7-form-control has-spinner wpcf7-submit\" type=\"submit\" value=\"Send\" \/>\n<\/p><p style=\"display: none !important;\" class=\"akismet-fields-container\" data-prefix=\"_wpcf7_ak_\"><label>&#916;<textarea name=\"_wpcf7_ak_hp_textarea\" cols=\"45\" rows=\"8\" maxlength=\"100\"><\/textarea><\/label><input type=\"hidden\" id=\"ak_js_1\" name=\"_wpcf7_ak_js\" value=\"55\"\/><script>document.getElementById( \"ak_js_1\" ).setAttribute( \"value\", ( new Date() ).getTime() );<\/script><\/p><div class=\"wpcf7-response-output\" aria-hidden=\"true\"><\/div>\n<\/form>\n<\/div>\n[\/et_pb_code][\/et_pb_column][\/et_pb_row][\/et_pb_section]<\/p>\n","protected":false},"excerpt":{"rendered":"<p>MOBILE SUPPORT If you&#8217;re experiencing an issue with one of our games, please check below for solutions to common problems. Please ensure you&#8217;re running the latest version of the app and then hit the &#8216;Restore Purchases&#8217; button. Please note: In Stick Tennis, the Restore Purchases button is located when you hit &#8216;UNLOCK ALL&#8217; in one [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_et_pb_use_builder":"on","_et_pb_old_content":"","_et_gb_content_width":"","footnotes":"","_links_to":"","_links_to_target":""},"class_list":["post-50685","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v23.7 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Mobile Support - Stick Sports<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.sticksports.com\/mobile-support\/\" \/>\n<meta property=\"og:locale\" content=\"en_GB\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Mobile Support - Stick Sports\" \/>\n<meta property=\"og:description\" content=\"MOBILE SUPPORT If you&#039;re experiencing an issue with one of our games, please check below for solutions to common problems. 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